Project Lifecycles and Engagement

Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project.  This is understandable due to the familiarity of these approaches to many of us.  Certainly, Read more…

Don’t Disrespect the Data

There are many moving parts that ITSM Implementation teams need to consider in the scope of a project. Commonly the main focus is on code and configuration and second to this is data. This is unfortunate since data plays such an important part in how ITSM Solutions function and should Read more…

The Art of Testing

The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having been met. It’s at this time that the noise grows within the project by the Read more…

Preparation is key

So, you’ve identified the need for a new ITSM system.  You might be starting from scratch (although that’s never really the case).  You might be upgrading between versions or procuring a system from a new vendor or implementing new tech.  But where do you start? Sometimes it depends upon just Read more…

An Approach to Estimating

Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). The rush to jump through process gates can lead to different behaviours, both circular in Read more…