The Art of Testing

The role that testing IT projects plays can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having been met. It’s at this time that the noise grows within the project by the Read more…

Preparation is key

So, you’ve identified the need for a new ITSM system.  You might be starting from scratch (although that’s never really the case).  You might be upgrading between versions or procuring a system from a new vendor or implementing new tech.  But where do you start? Sometimes it depends upon just Read more…

Project Lifecycles and Engagement

Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project.  This is understandable due to the familiarity of these approaches to many of us.  Certainly, Read more…