News

The Art of Testing

The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having Read more…

By Melissa, ago
News

Preparation is key

So, you’ve identified the need for a new ITSM system.  You might be starting from scratch (although that’s never really the case).  You might be upgrading between versions or procuring a system from a new Read more…

By Paul, ago
News

An Approach to Estimating

Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…

By Paul, ago