The key to any successful ITSM project is making sure you are asking for the right things, in the right way and from the right people. Siamang has plenty of expertise in that.
We’ve met many companies at too many trade shows who’s ITSM System’s can be ready and working in a month…
We’ve also had client 2 years into an “out-of-the-box” project who still haven’t got a tool supporting their business.
When we arrive we are frequently met with blank responses when we ask for documented requirements.
We once saw requirements for a multi million pond system on a short Powerpoint Deck.
It’s important to think, examine and test .whether the System you’re Investing in really supports your business.
Or does your business support the tool!!
We can help!!