As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in multinational companies.

But what are those key things?  Here, we’re going to cover three, although this is far from exhaustive and indeed, are not only applicable to global projects.

For me, Communication is probably the most important.  We work across cultures and often we can be also separated by a common language.  “Yes” doesn’t always mean “yes, I will” but it might mean “Yes, I understand”. How do we tell?  A shake of the head may actually be the affirmative rather than someone telling us “no”.  It is imperative that a clear communication plan is produced, followed and updated from the start.  To communicate effectively we must also know to whom we are communicating and how it is best for us to communicate.

Projects must ensure that information is shared and understood across all teams, regardless of where they work and what language they speak. Of course, the more diverse a team in language and geography, the more difficult it can be but is still very necessary. Using tools to share information is only as good as the access available to users and the consistent culture to update information within them. Good practice needs to be encouraged across projects to ensure everyone is recording, updating and sharing accurate information regularly.

In the next part of this discussion, we talk about Systemisation and Clarity in Process

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