We’ve been having a discussion recently within the business about what makes a good test plan. We’ve written many and most have varied quite a bit. The content should be directly related to the circumstances Read more…
In life I have always believed in 'Buy Cheap, buy twice' and I believe this to be true in ITSM too. How can we stop projects buying twice?
As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important. This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…
Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project. Read more…
You probably don’t know this but Siamang have several different phone numbers. Some that only our clients have (DDIs and Mobiles Number), some that are freely available (for example the number on our website). Our suppliers Read more…
Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…
Being unrealistic about timelines… Wow! This is a biggie. Often organisational behaviour creates this too, but well estimated projects are the most successful, and are based on no more than experience and common sense. There Read more…
Siamang are proud to sponsor the new launched Redingensians Sirens women’s Rugby Team. Sirens will run out this Sunday, 3rd September wearing their new kit, adorned with the Siamang Logo on the sleeves. Follow us Read more…
The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having Read more…
So, you’ve identified the need for a new ITSM system. You might be starting from scratch (although that’s never really the case). You might be upgrading between versions or procuring a system from a new Read more…
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.