We’ve touched upon this in an earlier post on Project Lifecycles and Engagement. As we’ve all experienced, but organisations seldom learn from projects. Spending ramps up towards the end of a project as delays and quality issues are absorbed and Read more…
As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important. This becomes even more so when dealing with ‘follow-the-sun’ operations often found in multinational companies. But what are Read more…
I was looking through some old collateral when I came across an article I wrote a while back. It’s a bit click-baity, but bear with me. After reading it and cringing at the way I had written it, I realised Read more…
Those of you who follow us on Twitter @siamangltd will know that last week I found a couple of hours between meetings and such to book my attendance at a ‘symposium’ with a local marketing company. There’s always something new Read more…
As ITSM has evolved in recent years, there has been an appetite and ability to move towards ‘Out of the Box’ implementations where not a stitch of code is changed in the ITSM solution during implementation. But what is the Read more…
The steps that form the Project Delivery Lifecycle can be often seen displayed as a funnel and I believe this to be an accurate representation of many ITSM Implementation projects over recent years. ITSM Implementations are regularly deployed as a Read more…
Through the years of working with Remedy, it has often been stated that Remedy ‘isn’t Rocket Science’ and any tester can test it. I’ll be honest with you and say that this has irritated me to no end. I challenge Read more…
Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project. This is understandable due to Read more…
We’ve been having a discussion recently within the business about what makes a good test plan. We’ve written many and most have varied quite a bit. The content should be directly related to the circumstances and to the expected or Read more…
So, we’re frequently asked by Project Managers, Sponsors and other stakeholders why is a good test strategy key and why should we invest effort (and therefore cost) in ensuring a good strategy exists and is ‘bought-in-to’ by the key stakeholders. Read more…
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