The Art of Testing

The role that testing IT projects plays can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having been met. It’s at this Read more…

Preparation is key

So, you’ve identified the need for a new ITSM system.  You might be starting from scratch (although that’s never really the case).  You might be upgrading between versions or procuring a system from a new vendor or implementing new tech. Read more…