Blog | Siamang ITSM Testing Experts

So we recently asked our readers and customers to tell us what they thought would make a good test plan.   We’ve been heavily engaged in the testing of a system upgrade for a major UK Read more…

How often do people participate in lessons learned at the end of a project? And when you do, how confident are you that these ‘lessons learned’ are incorporated by the organisation(s)? This weeks article (or Read more…

This post is slightly different to some of our others.  This time we’d like to know a little about your experiences and contrast them to our own.  Our expertise spans sectors, but is always in Read more…

We’ve touched upon this in an earlier post on Project Lifecycles and Engagement.  As we’ve all experienced, but organisations seldom learn from projects.  Spending ramps up towards the end of a project as delays and Read more…

As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…

As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…

In life I have always believed in 'Buy Cheap, buy twice' and I believe this to be true in ITSM too. How can we stop projects buying twice?

As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…