As you know we are specialist in ITSM testing, so we are often engaged on a specific piece of work to deliver a single specific outcome – a project. Sometimes, we’re engaged on a group Read more…
So, you’ve identified the need for a new ITSM system. You might be starting from scratch (although that’s never really the case). You might be upgrading between versions or procuring a system from a new Read more…
I am currently sat on a conference call and a discussion arose around some challenges that are being faced with the project and some key barriers causing complications now. One person suggested that we raise Read more…
Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…
So we recently asked our readers and customers to tell us what they thought would make a good test plan. We’ve been heavily engaged in the testing of a system upgrade for a major UK Read more…
Not being careful enough when negotiating supply contracts… This is so important especially in today’s day and age. I have already alluded to supply issues, but there are more, and some are surprising. Often, negotiators Read more…
Spending too little time at the beginning and end of a project…. from our experience there is a lot of pressure on Project Managers to “get things going”. People seem to think that deciding what Read more…
No credible success criteria… It is important to define at the beginning of a project what the success criteria are, and to measure along the way how you are performing to meet them. There is Read more…
As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important. This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…
Not tracking finances…. I have worked in companies who insist on tracking expenses, and others who don’t. I prefer the ones who do. Why? When you manage a project it is important to have an Read more…
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