As you know we are specialist in ITSM testing, so we are often engaged on a specific piece of work to deliver a single specific outcome – a project. Sometimes, we’re engaged on a group Read more…
As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important. This becomes even more so when dealing with ‘follow-the-sun’ operations often found in Read more…
Whilst working on some of our marketing collateral, I came across a project where I was requested to work as an independent project management consultant, evaluate a project and recommend how both the project and Read more…
As ITSM has evolved in recent years, there has been an appetite and ability to move towards ‘Out of the Box’ implementations where not a stitch of code is changed in the ITSM solution during Read more…
The steps that form the Project Delivery Lifecycle can be often seen displayed as a funnel and I believe this to be an accurate representation of many ITSM Implementation projects over recent years. ITSM Implementations Read more…
Through the years of working with Remedy, it has often been stated that Remedy ‘isn’t Rocket Science’ and any tester can test it. I’ll be honest with you and say that this has irritated me Read more…
Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project. Read more…
We’ve been having a discussion recently within the business about what makes a good test plan. We’ve written many and most have varied quite a bit. The content should be directly related to the circumstances Read more…
So, we’re frequently asked by Project Managers, Sponsors and other stakeholders why is a good test strategy key and why should we invest effort (and therefore cost) in ensuring a good strategy exists and is Read more…
As I mentioned a few weeks ago, I spent the day at SITS. I had some really interesting conversations and some truly frightening ones, so beware. We’re also working on bringing some guest posters to Read more…
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