Just after writing one of our previous posts, I was listening to a book called ‘Start With Why: How Great Leaders Inspire Everyone To Take Action’, by Simon Sinek. During one of the early chapters, Sinek refers to the well worn Read more…
The role that testing IT projects plays can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having been met. It’s at this Read more…
In life I have always believed in ‘Buy Cheap, buy twice’ and I believe this to be true in ITSM too. How can we stop projects buying twice?
As you know we are specialist in ITSM testing, so we are often engaged on a specific piece of work to deliver a single specific outcome – a project. Sometimes, we’re engaged on a group of projects to deliver similar Read more…
How often do people participate in lessons learned at the end of a project? And when you do, how confident are you that these ‘lessons learned’ are incorporated by the organisation(s)? This weeks article (or musings if you prefer) are Read more…
As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important. This becomes even more so when dealing with ‘follow-the-sun’ operations often found in multinational companies. But what are Read more…
You probably don’t know this but Siamang have several different phone numbers. Some that only our clients have (DDIs and Mobiles Number), some that are freely available (for example the number on our website). Our suppliers have access to others. We Read more…
So, you’ve identified the need for a new ITSM system. You might be starting from scratch (although that’s never really the case). You might be upgrading between versions or procuring a system from a new vendor or implementing new tech. Read more…
We’ve launched a series of videos on Service Management Project Delivery. You can find them here, with more coming soon or follow our YouTube channel
We’ve just been having a conversation in the office after a discussion about customisations – there is a video being produced that talks about Upgrade Projects. One of the major danger areas in an upgrade is the existing level of Read more…
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