News
Is ITSM really ready ‘Out of the Box’?
As ITSM has evolved in recent years, there has been an appetite and ability to move towards ‘Out of the Box’ implementations where not a stitch of code is changed in the ITSM solution during Read more…
News
Preparation is key
So, you’ve identified the need for a new ITSM system. You might be starting from scratch (although that’s never really the case). You might be upgrading between versions or procuring a system from a new Read more…
News
Don’t Disrespect the Data
There are many moving parts that ITSM Implementation teams need to consider in the scope of a project. Commonly the main focus is on code and configuration and second to this is data. This is Read more…
News
When to call it quits or start again
Whilst working on some of our marketing collateral, I came across a project where I was requested to work as an independent project management consultant, evaluate a project and recommend how the project and their Read more…
News
The Rubber Hammer. Designing out problems before they occur.
Just after writing one of our previous posts, I was listening to a book called ‘Start With Why: How Great Leaders Inspire Everyone To Take Action’, by Simon Sinek. During one of the early chapters, Sinek Read more…
News
In-house testing and ‘no, we don’t test data’
As I mentioned a few weeks ago, I spent the day at SITS. I had some really interesting conversations and some truly frightening ones, so beware. We’re also working on bringing some guest posters to Read more…
News
Project Lifecycles and Engagement
Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project. Read more…
News
Redingensians Sirens
Siamang are proud to sponsor the new launched Redingensians Sirens women’s Rugby Team. Sirens will run out this Sunday, 3rd September wearing their new kit, adorned with the Siamang Logo on the sleeves. Follow us Read more…
News
An Approach to Estimating
Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…
News
The Art of Testing
The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having Read more…
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