Just after writing one of our previous posts, I was listening to a book called ‘Start With Why: How Great Leaders Inspire Everyone To Take Action’, by Simon Sinek. During one of the early chapters, Sinek Read more…
As I mentioned a few weeks ago, I spent the day at SITS. I had some really interesting conversations and some truly frightening ones, so beware. We’re also working on bringing some guest posters to Read more…
Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project. Read more…
Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…
The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having Read more…
Through the years of working with Remedy, it has often been stated that Remedy ‘isn’t Rocket Science’ and any tester can test it. I’ll be honest with you and say that this has irritated me Read more…
As ITSM has evolved in recent years, there has been an appetite and ability to move towards ‘Out of the Box’ implementations where not a stitch of code is changed in the ITSM solution during Read more…
There are many moving parts that ITSM Implementation teams need to consider in the scope of a project. Commonly the main focus is on code and configuration and second to this is data. This is unfortunate since data plays such an important part in how ITSM Solutions function and should be given equal priority to code and configuration. (more…)
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