Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). Read more…
The role of testing in IT projects can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having Read more…
The steps that form the Project Delivery Lifecycle can be often seen displayed as a funnel and I believe this to be an accurate representation of many ITSM Implementation projects over recent years. ITSM Implementations Read more…