To us Data is one of the most important part of ITSM testing and its important that you do it right. Think carefully about what data you use and how you use it. ITSM solutions follow a workflow path which has a significant emphasis on the selection of the data Read more…
The role that testing IT projects plays can often be underestimated until the project timelines are nearing completion or have even slipped and the defect count is too excessive to deem an exit criteria having been met. It’s at this time that the noise grows within the project by the Read more…
We’ve just been having a conversation in the office after a discussion about customisations – there is a video being produced that talks about Upgrade Projects. One of the major danger areas in an upgrade is the existing level of customisation. I am going to cut a long conversation down Read more…
The steps that form the Project Delivery Lifecycle can be often seen displayed as a funnel and I believe this to be an accurate representation of many ITSM Implementation projects over recent years. ITSM Implementations are regularly deployed as a ‘Big Bang’ approach at Go Live with a waterfall methodology Read more…
A recent client meeting via Teams commenced with the usual introduction round table of all participants . Working remotely as geographically dispersed teams of people around the globe meant that we needed to ensure at the top of the call we were aware of who we were speaking to and Read more…