Project bottlenecks at testing

We’ve touched upon this in an earlier post on Project Lifecycles and Engagement.  As we’ve all experienced, but organisations seldom learn from projects.  Spending ramps up towards the end of a project as delays and quality issues are absorbed and timelines and costs are squeezed at the back end – Read more…

An Approach to Estimating

Our experience within IT projects and particularly within ITSM projects revolves around the time critical nature of projects and the need to have everything immediately (whether this is true or not is up for discussion). The rush to jump through process gates can lead to different behaviours, both circular in Read more…

Project Lifecycles and Engagement

Whatever techniques and methodologies are employed during a project, we see different stakeholders brought in at different stages. Typically, ITSM projects follow a waterfall process and a quasi Prince 2/PMP approach to managing the project.  This is understandable due to the familiarity of these approaches to many of us.  Certainly, Read more…