Don’t Disrespect the Data

There are many moving parts that ITSM Implementation teams need to consider in the scope of a project. Commonly the main focus is on code and configuration and second to this is data. This is unfortunate since data plays such an important part in how ITSM Solutions function and should Read more…

Lessons Learned in Project ‘wash-up’

How often do people participate in lessons learned at the end of a project? And when you do, how confident are you that these ‘lessons learned’ are incorporated by the organisation(s)? This weeks article (or musings if you prefer) are more about questions that answers.  As you know, we are Read more…

Project bottlenecks at testing

We’ve touched upon this in an earlier post on Project Lifecycles and Engagement.  As we’ve all experienced, but organisations seldom learn from projects.  Spending ramps up towards the end of a project as delays and quality issues are absorbed and timelines and costs are squeezed at the back end – Read more…

Sales Calls and how not to get a response.

You probably don’t know this but Siamang have several different phone numbers.  Some that only our clients have (DDIs and Mobiles Number), some that are freely available (for example the number on our website).  Our suppliers have access to others.  We use a some numbers to screen calls – for example Read more…

Preparation is key

So, you’ve identified the need for a new ITSM system.  You might be starting from scratch (although that’s never really the case).  You might be upgrading between versions or procuring a system from a new vendor or implementing new tech.  But where do you start? Sometimes it depends upon just Read more…

Risks, Issues, Actions and Dependencies

I am currently sat on a conference call and a discussion arose around some challenges that are being faced with the project and some key barriers causing complications now. One person suggested that we raise a risk.  The PM commented that it’s an issue.  What’s the distinction?  Simply put, an Read more…