Paul

In life I have always believed in ‘Buy Cheap, buy twice’ and I believe this to be true in ITSM too. How can we stop projects buying twice?

How often do people participate in lessons learned at the end of a project? And when you do, how confident are you that these ‘lessons learned’ are incorporated by the organisation(s)? This weeks article (or musings if you prefer) are more about questions that answers.  As you know, we are Read more…

As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in multinational companies. But what are those key things?  Here, we’re going to cover three, although Read more…

You probably don’t know this but Siamang have several different phone numbers.  Some that only our clients have (DDIs and Mobiles Number), some that are freely available (for example the number on our website).  Our suppliers have access to others.  We use a some numbers to screen calls – for example Read more…

So we recently asked our readers and customers to tell us what they thought would make a good test plan.   We’ve been heavily engaged in the testing of a system upgrade for a major UK household name and have been producing such documentation and what we found was quite interesting. Read more…

As projects become more global, with project teams split across vendors, countries and even continents, the approach we take is increasingly important.  This becomes even more so when dealing with ‘follow-the-sun’ operations often found in multinational companies. What are those key things?  Here, we’re going to cover three, although this Read more…